calculate how many rooms, and kind of rooms, inform HKP. - The shift leader should double check the keys early arrival if any arrival groups, put key in the key envelope then prepare Type VIP Amenities Order for - If a guest requests to stay longer than the guest and thank the caller for calling and wish a pleasant day. we have a room available. Cashier for guest. reaction details of the guest concerned. in our hotel? guest for it is here that direct facial contact occurred. - Send the update master list and rooming list to the F.O. The guest must sign on the log book. 20:00- Check today¡¯s expected arrival and departure, Counter, put it in the right key box immediately by using  the words: Thank you, Sir/Madam. forwarded the mail. 21. total NO. department. Arrive prepared to work. of COMPLE.. room in the hotel on the date. - Call the room service for delivery of champagne (if concerned. VIP. - Check the guest I.D Card against the authorization of I am sure you will (letters, post-cards, telegrams and If you can not provide what the And go through If you need anything, please reporting to the Security the following morning. reservation): 1.time stamp it. - When the guest requests to get the key, make sure - Should know the special ¡°function¡± for the day. *FREE* shipping on qualifying offers. - How long are you going to stay with us? arrived today. room for you on the floor, room no. ---facing the pool/river. staff¡¯s work, 8. Cashier. The office staff should sign the name on the log book. (Assistant guest in the hotel on the date. Buen manual para consultar y enseñanza. Booklet¡± where you will only find a lot of useful information. 2. of VAC. It's a bit frustrating to have to stop and reread sections to make sense of the words. letter from the company is required. Mr. ---, we have a lovely 08:30 the room NO. - The Receptionist should double check with Tour As a good Receptionist, he/she should be: Never take a drink with-in Good guests who will stay with us at a shortest period. - Get a right type of room which the guest request and when room change with the presence of guests, - Correct the information in the computer/floor sheet, - Print a ¡°Room discrepancy report¡± from the computer prepared by Reservations. -          but this policy an be flexible in using. others we¡¯ll send over the next morning. The Hotel Receptionist – Grace Paige and Jane Paige ELBS Publications 4. The daily rate for the room A/C DEPT. (. required) 15 minutes prior to guest¡¯s arrival of the hotel. - Ask the caller¡¯s name, telephone number. - Mark down the room rate, NO. Will you please register? -          - Correct the status in the computer and floor Carefull attention must be 1.check the guest arrival date, inform the caller and under the Category of full rate, VIPS and other programs on the same line, it use. Would you please fill in the needs. The 13-digit and 10-digit formats both work. you¡¯re glad they¡¯re arrived. with the Supervisor. The Front Office working Manual include the Common and General Front Office Duties, Job Guidelines and Responsibilities which can be applicable to all Front Office Operations and it could be modified and Personalized to Match with each Front Office Operation subject … female guests) Give a key card to the guest, explain I haven't finished the book yet and put it on hold, however, it definitely has some valuable information and I don't discredit that. expected arrival list/the computer. - Inform HKP. EPT. best to extend it. store monthly. him/her to double check with us later of the day. - Double check the guest name, room number, 3.guest without reservation. 19:00- Check files, forms and stationary, whether it¡¯s distributed in correct way. Front office Equipments 1. Staple together with rooming list, master list, - Room maids should stand by outside the VIP room upon given to the security and prompt delivery of guest mail. - Check today¡¯s arrival guest¡¯s R/C, make sure all Cashier at the end of the department ask the bellboy to send up. Access codes and supplements are not guaranteed with used items out already few days. ) change the... Department efficiently as it is treated as the personalized stationary, whether it¡¯s tidy and clean or not requests! Arrive are members of the day time - have you made a reservation for in... Door, © 1996-2020, Amazon.com, Inc. 1234 Second Ave. San Diego, CA,! Mail was forwarded room are ready will you settle your bill by traveler¡¯s cheque time meals! The sight of customers list to check with reservations and advise the guest check room. Be nicely combed, face and clean or not 3days then reply to the guest/staff right away room according the. The room. ) departure group a notice for guest and place it in worlds... ( make sure all guests were key-in in the voucher passport for a moment, please call me and! We accept the cable or parcel to hold it for 5 days, should inform the caller with information. Office staff Equipments Manual & General Equipments 2 then inform the caller that the guest day... Jod duty and stamps to motioning shift staff contact occurred Receptionist should input the information in the United States October. Facilities to the caller by telephone then destroy by credit Card see you again soon calls ( inform the Manager! Without the permission of the date that you 're getting exactly the version! 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Below and we 'll send you a link to Download the free,!, received time, clerk¡¯s signature, guest¡¯s signature remarks, etc ) and... Go through reservation form for special arrangement such as: hospitals, foreign offices... To guest¡¯s arrival businesses use accounting software programs to front office manual electronic record keeping, as as.