Hardware, Software, Deal with ambiguity and corresponding ability to make decisions or recommendations on incomplete information, Act as a conduit to improve the overall collaboration between Thales and the Supplier, using lessons learned for the continuous improvement of both parties, Facilitate communication among Amicus internal stakeholders and strategic suppliers to ensure relationships are delivering their intended value, Regular strategic review the Supplier panel, Central point of contact for all new supplier creation requests, Responsible for the provision of a centralised view of supplier performance through the development of robust reporting processes and format which provide transparent governance across the business, Responsible for the further development of a comprehensive suite of reports intended to assess supplier performance providing insights and trend analysis to the Strategic Sourcing Executive Forum and other committees as required, providing commentary of an appropriate level of detail to assist in sound decision making and action planning, Manage monthly collation, and future development, of supplier performance scorecards collaborating with colleagues in the SRM team and other stakeholders across the business, Working within the SRM team support the development and deployment of the SRM framework working with subject matter experts across the business, ensuring governance is measured in line with the SRM process, policy and risk appetite, Provide support to the Strategic Sourcing Executive Forum, Synthesis information, identify best practices, ascertain future requirements and where appropriate, respond to changes in the internal and external market place, looking for opportunities to improve the business by generating new and practical ways of using data, Keeps Major IFM suppliers informed on developments in the organization or changes in market conditions that might affect demand for suppliers’ products or services, Ensures the development of induction programs to familiarize new suppliers with the company’s business processes and quality systems, Able to communicate and educate members of other functions on complex discipline, Fundamental procurement experience- supplier negotiations, RFPs, RFQ’s, comprehension of cost drivers, ERP systems, payment terms, supplier performance management, etc, Business acumen with different business model, Monitor, control and report KPI’s for the assigned Spend Area, Monitor and drive adherence to Horizon’s and the CMO’s contractual commitments, obligations and processes, including production schedules, milestone dates, financial terms etc, Strategically assess, develop and optimize our global supplier panel, Co-ordinate with Supplier Performance Managers within the Business and with Central Supplier Tiger team, Work with our key suppliers to help improve their quality systems, production processes and capabilities, Drive step change in supplier performance through the utilization of continuous improvement techniques, structured interventions, risk mitigation and other action plans, In progressive procurement and supplier management experience, Responsible for the development of the Supplier Relationship Management (SRM) strategy and implementation plan for Technical Operations Supply Chain Function, Ensure all CMO activities are coordinated between suppliers and Amicus, Manage Key Partner long term initiatives to drive full value, Establish Amicus as customer of choice with Key Partners, Lead/coordinate quarterly business reviews with key suppliers, Undertake research and analysis of key strategic suppliers and external market place, ensuring that information around market or supplier risk is appropriately managed, Provide support to business wide change activities, role modeling new ways of working and supporting the delivery of elements of the program to ensure capability is improved and value added to the business, Collaboration: Implement supplier treatment plans in partnership with relationship managers, manage communication with supplier side stakeholders and ensure successful growth of supplier population under SRM program. En résumé. Common duties listed on a Relationship Manager resume sample are providing customer service, analyzing data, interacting with stakeholders, handling operational details, resolving conflicts, and looking for new business opportunities. Communicate the results internally and externally, Will identify metrics, tools, and processes to manage and optimize sourcing processes, supplier activities and efficiencies, Approve and, where appropriate, assist in the development of supplier specific agreements and monitor adherence to those agreements, Develop cross functional relationships to understand company technology needs and new product requirements. Conducts weekly and monthly operational meetings, Understand individual client requirements, communicating to team as change requests; provide updates to SOP documentation; and ensure supplier conformance to requirements, Identify gaps in current or future Supplier coverage, locate and evaluate external Suppliers (or develop capabilities within existing suppliers) using standard tools such as RFI/ RFQ/s and project management to identify the correct solutions to improve the Customer experience and reduce service and financial severity risks, Review process failures to determine root causes and drive opportunities positively influencing key metrics, Collect information, build business project plans and act as a liaison between various internal and external project stakeholders, Conduct process improvement meetings between Supplier and other Asurion departments to identify gaps/ weaknesses/ redundancies that enable better communication and direction, Work with internal and external teams on cross-functional Company projects to ensure the effective and timely completion of process changes or implementation, On a rotational schedule, perform supplier operational audits focusing upon areas determined by team consensus; Document Supplier Visit and Operational Results, Minimum 5 years of related supply chain experience, preferably in Supplier Relationship Management, BA or BS in Business or other related field. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. validation, PTL, GMP, HSE, Manage performance of the suppliers and SRT’s, Serve as primary point of escalation for issues/KPIs, Set targets for the suppliers’ KPI dashboards, Set goals for SRT members with functional heads, Review KPIs with suppliers and internal teams, Serve as interface between internal development centers / BD&L and 3rd parties, Ensure early ESO involvement in supplier supplier selection (drive technical visits, due diligence and supplier onboarding), Communicate changes and issues with suppliers, Set resource plans and budgets for the SRT, Lead major projects to improve supplier performance, Project and account plans (capacity, saving, changes), Write 3-5 year strategic plans for accounts, Lead or provide support in the Negotiation of agreement/contract with suppliers, Document all negotiation outcomes that were mutually agreed by both parties, Ability to draft contracts using the client approved contract templates as base document, Escalate any supplier redlines on the contract that are not acceptable to client to the legal team, Handle all contract administration activities including maintenance up to date information on Contract Management tool, and maintaining access to the right users, Develop SRM Strategy jointly with the team, Execute the overall SRM strategy based on the supplier segmentation process and SRM objectives, Manage the implementation, execution and governance of SRM activities, Track the compliance of the SRM activities against the requirement in the framework, Provide the Business users with the details required to conduct their monthly/quarterly/annual supplier reviews, Support Category Managers throughout the contract lifecycle, Use all the applicable sources to tracks supplier metrics required for preferred suppliers, Co-ordinate with Business Users on activities related to SRM, Build supplier relationships to achieve optimum working relationships for all stakeholders, Support sales teams with service information and coordinate bid opportunities with suppliers, Negotiate contracts with Telecom Suppliers or Airports, Manage supplier contracts and other legal agreements for compliance and supplier governance, such as roles and responsibilities and escalation matrix’s, Ensure compliance with contract approval process and adherence to contract standards, Coordinate and tracks annual cost savings resulting from sourcing activities, Monitor and perform supplier performance reviews and where appropriate feeds into actions plans and ensures actions and improvements are implemented, Review and evaluate suppliers Service Level Agreements to identify areas of improvement, Maintain up to date products and services portfolio catalogue in multiple databases, Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner, Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions, Seek and provide information from suppliers for improvements in products and services, Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors, Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution, Assist project teams on recommendation of desired vendor solutions for SITA customers Provide recommendation on systems and tool enhancements, Ensure all projects follow a structures project management methodology approach, demonstrating good governance and process, 5-8 years experience in customer service, supplier management or similar function preferably in a global organization and service provider environment, Experience of working in the Airport / Airline industry (Strongly Preferred), Experience in telecoms industry (Preferred), Experience in negotiating & managing contractual relationships with service suppliers, Experience in project management & with Budget management and cost controlling, Fluent verbal and written communication skills in English, other languages will be advantage, Service Management Processes with particular emphasis on Service Level and Supplier Management, Strong relationship management skills and able to work across culturally diverse teams, Help shape and launch the Preferred Supplier Program and Strategic Partner Program and drive implementation of it with Sourcing and LOB partners in APAC, Help shape and launch the JPMC Supplier Performance Management best practice framework with LOBs in APAC to drive value from the supplier relationships, Partner with client coverage teams to understand which JPMC suppliers are clients of the bank and collaborate with them and Sourcing around activities that impact these companies (leverage good things and mitigate negative ones), Establish relationship with APAC legal and compliance and define policies and procedures for the region in line with global ones, Partner with the Global SRM team to help design and implement best practice processes and tools across the SRM landscape, 7-10 years of relevant industry experience, ideally coupled with stakeholder management, commercial management, third party relationship engagement (client or supplier) experience, Strong delivery and execution capability and results orientation, Working knowledge of banking products and processes, Must be a confident leader -- possessing a strength of personality and intellect to gain the respect of demanding business heads and stakeholders, Excellent written and oral communication skills and ability to communicate succinctly and with clarity of thought, Superior client relationship, engagement and influencing skills with, Supplier management of key strategic Telecom, software, Hardware and Managed Services providers, Supporting Service Owners in regular scheduled supplier interactions in accordance with SRM governance, Building relationships of value with suppliers that help ensure service performance in accordance with contractual criteria and industry best practise, Contributing to maturing and implementing the SRM framework by creating materials, templates and process improvements, Works under general direction within a clear SRM framework of accountability. 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